Appointments

Appointments can be made no more than 2 weeks in advance by telephoning 01324 812315 or visiting the reception desk.

The practice is open for booking routine appointments from 8am-6pm Monday-Friday.

We offer a range of appointments released a different times throughout the week.

The reception staff will ask you for a brief description of your problem - to assist you in getting the right care.  This is entirely confidential. 

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01324 812315 Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note, urgent appointments may not be with the doctor of your choice.

We recognise that sometimes it is not easy to see us during working hours and we offer early morning appointments between 7.30-8.30am, please note that the availability of these appointments can vary from week to week and they are designed for those who are unable to attend during normal working hours.

In order to direct you to the most appropriate healthcare professional our staff have been trained and will ask a series of questions. This will allow them to signpost you to the correct clinician for your requirements.

We offer appointments with other clinicians who may be better suited to your needs for example physiotherapists, mental health nurse, advanced nurse practitioners or our in house pharmacy team. 

The staff are bound by the strictest confidentiality. 

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel/Change your appointment:

Please phone us on 01324 812315.

Patients who continually book appointments and fail to attend will be sent one letter reminding them that if this persists they may be removed from the practice list.

Emergency Night and Weekend Calls 6pm to 8am and Weekends - 111 NHS 24

When the surgery is closed please call NHS 24 on 111. An experienced NHS 24 nurse will assess your symptoms and provide advice to help you look after yourself at home.

If you need further assessment or treatment, either from a GP or at a local hospital, NHS 24's nurse will arrange this for you with existing local services.

This service is only for emergencies that cannot wait until the surgery re-opens. 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Please tell us: 

• if you need an interpreter
• if you have any other access or communication needs